Samsung is one of the brands we see most often. Backlights and power supply boards lead the list, and beyond that it is a bit of everything — main boards, T-Con boards, connectors.

What usually fails on a Samsung

No picture with sound, a set that clicks or blinks but will not start, a picture that dims or flickers — these are typically backlight or power board jobs. A power board is replaced in your home; a backlight is not — the panel has to come apart on a clean bench, so we take the set with us and bring it back. One honest note about the TU series: a lot of those sets come to us with bad panels. When that is the case we tell you at the diagnostic and do not sell you a repair that does not make sense.

Panels, and when we say no

Panel problems are decided case by case. Some can be recovered at component level; some cannot, and then a new set is the better buy. We will not guess which from a phone description — a picture fault can be a board, a cable or the panel, and they look alike until the back is off. The only firm “no” on the phone is physical or water damage.

Worth repairing?

Older Samsungs usually are: the build quality was higher and they last. On a small set we will tell you plainly that the diagnostic alone costs about what a new one does, and if the model is a known problem we will say we would not recommend it. The decision is yours either way, and if you want the set repaired we do the job properly.

Parts and timing

Genuine parts from the manufacturer or its authorized distributors, usually 3–5 days, sometimes longer. Exact price and exact wait after the diagnostic; nothing ordered without your go-ahead.

How a visit works

Service call fee quoted on the phone, before the visit, applied to the repair. Firm price after diagnosis. 90-day warranty on parts and labor.

We work in the following cities:

We are ready to help you right now! Call us at 804-537-0330

Or send us the model number and what the set is doing through our TV repair request form and we will call you back.