Straight answers to what people ask us most: what we charge, what we can fix, and what we will tell you not to bother fixing.
Q: Can you tell me what the repair will cost over the phone?
A: We will tell you the service call fee on the phone — that number we never hide, and it goes toward the repair. The repair price itself we cannot quote sight unseen. The same symptom almost always points to three or four completely different repairs: “no picture but I still have sound” can be the backlight, the driver circuit on the power supply board, the T-Con board, or the panel itself, and those run from an inexpensive fix to “a new set is the better buy.” Anyone who names a repair price from your description is guessing, and a wrong guess costs you more than the visit did. We diagnose the set in your home and then give you the exact price and the exact wait — before we order a single part, and with no obligation to go ahead.
Q: What should I have ready when I call?
A: The brand and the model number (there is a sticker on the back of the TV), the screen size, what the set is doing now, and what happened right before it started — a storm, a power cut, a drop, or nothing at all. That tells us whether the job is in our line of work and how much time to book for it. It does not tell us the repair price; that comes after the diagnostic.
Q: My TV stopped working. Should I repair it or replace it?
A: It depends on the TV and what’s wrong with it. TVs cost less than they used to, and many people now treat them as disposable. But common failures, like a bad power supply or main board, can often be fixed for a fraction of the cost of a new one. After the diagnosis you’ll get the exact price, and if replacing the TV makes more sense, we’ll tell you.
Q: Do your repairs come with a warranty?
A: Yes. Every repair comes with a 90-day warranty on parts and labor. It covers the parts we replace and the work we do on them.
Q: I searched for a local TV repair shop and found OK Electronics TV Repair, but I live about an hour away. Do you come out that far?
A: Most likely, yes. We serve Richmond, VA and everywhere within a 60-mile radius, and we can go farther by arrangement. Call us at 804-537-0330, and a customer service representative will tell you the service call fee for your location.
Q: We had a lightning storm and our TV stopped working. Can you repair a TV damaged by lightning or a power surge?
A: Yes. Our technician can find what the surge damaged and repair it. If you have homeowners insurance, we can also prepare the paperwork for your claim.
Q: What if the part you replaced doesn’t fix my TV and additional parts are needed?
A: If we quote you a price, replace the parts, and the TV still doesn’t work, you don’t pay for the repair or the parts. You only pay the service call fee, which covers the diagnosis.
Q: How soon can you come out, and how soon will my TV be working?
A: Call before 1 PM and we can usually be out the same day for most of our service area — that is the diagnostic visit. The repair itself depends on the part: some we carry with us, most have to be ordered, which is usually 3–5 days, sometimes longer. After the diagnostic you get the exact price and the exact wait, and nothing is ordered until you tell us to go ahead.
Q: The screen on my 65” TV is cracked. Can you repair it?
A: Almost never worth doing. On a modern set the panel is most of what the TV costs, so a replacement panel plus labor lands above the price of a new set the same size. We will tell you that on the phone rather than sell you a service call.
Q: What TV brands do you repair?
A: All the major brands — the full list is on our home page. What actually decides the job is not the brand but the model: whether the boards for that particular set are still being made. Give us the model number and we will tell you before anyone drives out.
Q: Do you offer free estimates?
A: No. We can’t price a repair without diagnosing the TV first, so there’s a service call fee for the visit. We’ll tell you the amount over the phone before we come out, and after the diagnosis you’ll get the exact repair price.
Q: Does the service call fee go toward the repair?
A: Yes. If you go ahead with the repair, the fee goes toward the total. If you decide not to fix the TV, the fee covers the visit and the diagnosis, and it isn’t refundable.
Q: Do you offer any discounts for your TV repair services?
A: We offer 10% off labor for seniors and military members. The discount doesn’t apply to the service call fee.
Q: Another shop quoted me a price that seems high. Can you do better?
A: We can give you a second opinion, but we will not quote against someone else’s diagnosis over the phone — we do not know what they found, or whether they found the right thing. Tell us the model and what they told you, and we will say whether it sounds right and what the job looks like from our side.
Q: Do you repair projectors?
A: Yes, most modern home projectors. Give us the brand and model number when you call, and we’ll tell you if we can work on yours.
Q: Do you repair OLED and QLED TVs?
A: Yes. OLED sets have plenty of faults that have nothing to do with the panel — power supply, main board, T-Con, connectors — and all of those are repairable. A lot of shops turn OLED away on principle; we do not. QLED is an LED set with a quantum dot layer, and we service those like any other LED TV.
Q: Do you still repair plasma TVs?
A: Yes, on the models where parts can still be sourced — and for a good number of plasma sets they can. Give us the model number and we will tell you straight away whether yours is one of them.
Q: Do you mount TVs on the wall or run cables?
A: No. We repair TVs, and we set up and calibrate a TV that is already in place — picture settings, inputs, apps, a new streaming box. Wall mounting and in-wall cabling are not services we offer, and we would rather say so now than after you have waited for us.
Q: Is everything done in my home?
A: Almost everything. Boards, power supplies, T-Con, connectors, setup and calibration — all in your home. The one exception is backlight replacement: the panel has to come apart on a clean bench, so we take the set with us and bring it back when it is done. Nothing for you to carry or drive anywhere.
Q: Do you repair other electronics?
A: No. Televisions and home projectors are all we do – no laptops, computers, monitors or audio equipment.